Help
Frequently asked questions
What restaurant owners ask us most before they start.
Getting started
How much does it cost to start?
Nothing. The digital menu has no cost and needs no card: you upload your menu, publish it and share it with a QR code. When you want to take orders or have your WhatsApp answer on its own, you switch that module on.
Will my customers scan a QR code?
Yes, and they do not have to download anything: the QR opens your menu in the phone’s browser. You can also share the link on WhatsApp, Instagram or Google.
Who enters my menu and photos?
You upload a photo or a PDF of your menu and Comanderia turns it into a digital menu; then you adjust it from your dashboard. If you sign up for a module, we set it up with you.
Orders and payment
Do I need a tablet or internet in the kitchen?
For the kitchen screen, yes: a tablet or a computer with a browser and internet. You do not need special equipment.
Can I stay on Uber Eats, Rappi or DiDi Food?
Yes. Comanderia is your own channel, alongside the apps: they bring you new customers, and your ordering link, with no commission, is for the ones who already know you.
How do I take payment? Is there a card fee?
As you always have: in cash or on your own terminal. Comanderia does not process card payments and charges no commission per order; your terminal’s fees are the ones you already have with your bank.
I already have a point of sale. Do I have to change it?
No. We review your system to connect the WhatsApp assistant to it; what can be connected depends on each system, and you get the scope in writing before you sign anything.
Does it work with the WhatsApp number I already have?
Yes, if Meta accepts your number: your team keeps using the WhatsApp Business app and the assistant answers on the same number. If Meta does not accept it, we tell you before changing anything.
Who pays for WhatsApp messages?
Meta bills WhatsApp charges separately, per conversation, and the restaurant pays them; they are not included in any Comanderia price. Separately, the assistant includes 5,000 messages a month and we tell you before charging any overage.
Your account
Is there a lock-in? How do I cancel?
Modules are month to month: you cancel whenever you want and you are not charged again. Only the website has a 3-month minimum, because we charge no setup fee.
Do you issue invoices?
Yes. Every month we send you an electronic invoice (CFDI 4.0) for the modules you have switched on. Prices are plus IVA. The digital menu costs nothing, so it has no invoice.
Can I try it before paying?
Yes. The digital menu has no cost and no expiry date. For paid modules we show you a demo with your own menu before you sign.
Is my data and my customers’ data safe?
It travels encrypted and we never sell it. We only share it with the providers needed to run the service, such as hosting and WhatsApp (Meta).
Where are you? How do I reach you?
We are based in Guadalajara and work with restaurants all over Mexico. Message us on WhatsApp: a person on the team replies.